How do I set up a NetNut free trial account?
How is NetNut different from other providers?
Is there any way that the target website can trace the origin to us?
Why is NetNut faster than other proxy solutions?
What is the value of using NetNut, if I’m not being blocked by my target websites?
Is the communication between relays encrypted?
What is the maximum limit (hits per minute) at which requests can be sent through the network?
What information should I send to Netnut when I report an issue?
To report an issue, provide us with:
- Code snippets
- The platform you are using
- Your programming language
- Logs and HTTP dumps if available (we request that you remove your trade secrets, including URLs and any other internal information from your code, dumps, and any other information you provide to Netnut)
How do I handle a 407 error message (Proxy authentication required)?
Encountering a 407 error message means that the client must first authenticate itself with the proxy. Resolving this issue requires adding the requested IPs, which are now refused connection, to the whitelist. For details, Please contact [email protected]
How can I select an IP per country?
The country codes have the standard ISO coding. To select specific country please change the proxy connection string for example:
Can I select an IP per city?
Yes, NetNut offers US city & state proxy selection.
How do I keep the same IP over different requests?
Do you have a pricing plan that includes an unlimited volume of data?
No, our pricing model is based on bandwidth usage. The rate per GB is based on a minimum monthly commitment; the higher the commitment, the lower the rate. You are entitled to a 7-day free trial to evaluate our solution and to determine your expected monthly bandwidth usage
Do you offer a monthly subscription?
Our pricing plans are on a month-to-month basis; you may change plans from month to month based on your bandwidth needs.
How is bandwidth calculated?
The bandwidth volume for which we bill is the sum of data transmitted to and from the target site: request headers + request data + response headers + response data.
Does the cost structure same for all countries?
Yes, all countries are charged the same rate per GB.
Which forms of payment do you accept?
How do I register for payment through PayPal?
Under the billing page, select “PayPal” as your payment method. Now you can click the “pay now” button, and you will be redirected automatically to PayPal.
How do I register for payment through credit card?
Under the billing page click on “Credit card” to complete your transaction.
Do I need to log in online to deposit the prepayment funds?
Yes, we send a prepayment billing request to your email which can be completed from the billing page.
What is NetNut pricing model?
NetNut price model is ‘pay as you go’ with a minimum commitment per month, the higher the monthly commitment the lower the price per GB. For example, the Basic plan for residential IPs is a monthly commitment of $300/month and a $15 price per GB above package (20GB). You can find all our plans at our pricing page.
Can I get a refund?
Prior to purchasing a plan, we offer a 7-day trial so you can fully maximize the potential of our proxy network (and making sure we're a good fit 😉).
Although we do not offer a refund, we are willing to consider a refund request according to the plan usage.
Is crawling an acceptable use case?
We allow you to use our service, provided you are using it for legal and legitimate uses and in compliance with our license agreement. It is up to you to make sure that the way you use the service complies with the laws applicable in your country.