NetNut FAQ

NetNut offers a 7-day free trial. Click here to access our proxies dashboard to request a trial account or send an email to sales@netnut.io for further inquires.

While other providers are using a peer to peer (P2P) networks, the NetNut service depends on the unique position and location of DiViNetworks’ existing data delivery and network management solutions. DiViNetworks provides services to over 100 ISPs from tens of point of presence (PoPs) around the world. DiViNetworks has created a global proxy technology and network where hundreds of servers are managed by the company and located in different ISPs worldwide. In addition, the network has the ability to manage 100’s of Gbit/sec of network traffic, allowing any customer to access content and data from any web source. The result is a highly secure and scalable managed network with unprecedented availability. DiviNetworks is a world leader in the data delivery network field; with the right architecture on your side, you can achieve a failure rate of less than 1%.

 

No, we secure the traffic at the IP level. Traffic to websites originates at residential IP addresses that are not associated with your company or your location. All traffic is also encrypted. You are responsible to secure every other part of your system.

NetNut has a built-in smart IP rotation management layer. Each request you make goes to one of our super proxies (load balancing servers), which then provide you with the IP address that is most likely to be available in the requested location. The t proxy allows for an unlimited number of concurrent sessions and has an extremely high success rate. To speed up NetNut use, it is advisable to initiate as many concurrent sessions as required. Using NetNut and the right architecture, you will outperform any other solution.

 

Block rate is not a reliable indicator of accessibility: there are commercially available tools that help retailers and brands figure out that automated systems are attempting to access their site, and in such cases, allow access but provide misleading information. With NetNut, you get the data a private user gets.

Yes, for requests to the Super proxy you can use either HTTP or HTTPS. The communication protocol is encrypted by using a proprietary algorithm.

 

 

Getting Started

Simply Sign up, purchase a plan and start roaming. We do strive to keep our network secure from any misuse. Our Datacenter IPs are available for immediate use, while our Residential IPs require a quick compliance procedure. Please contact our Sales Team to complete your onboarding start using Rotating & Static Residential IPs.

 

Our Datacenter proxy plans have a self-service option in which you need to purchase our Datacenter plans to enable Datacenter usage. For more information about high volume plans, please contact our Sales Team.

 

The use of our Residential network is subjected to a quick compliance procedure to ensure that there are no misuses of our network. Please contact our Sales Team to complete your compliance process.

We are offering a 7-day free trial on our residential network before committing to one of our monthly subscriptions. The use of our Rotating Residential and Static Residential IP networks is subjected to a quick and automatic compliance procedure which will require you to share some details about yourself, your company, and your use case. We do not store any of that data and neither uses it for marketing purposes, it is simply to ensure there are no misuses of our Residential IPs.

Our Residential 7 Day trial is offered to certified companies only. 

If you operate as a Freelancer you can purchase one of our micro plans for testing upon completing the compliance process.

  1. Sign up and verify your Netnut account.
  2. Click the “Activate” button on the Residential\Static Residential icons in the dashboard and complete the online compliance form.
  3. Wait for approval from our compliance officers – you will receive an email notification that will announce your residential proxies permissions have been activated.

Once the trial period has ended, your Residential permissions will be disabled for usage until you purchase a plan.

 

 

You can access “My Profile” in the dashboard and click on “IP Whitelisting” to whitelist your IP.

 

Through “My Profile” in the dashboard, you can add an address for Alerts and another one for Billing.

Networks

NetNut offers a variety of proxy networks, with different characteristics for each network.

Our Datacenter Network: Provides a cost-effective solution to save on Per GB costs by optimizing usage while targeting websites with basic security features. We currently offer over 110K Data Center IPs in the US with fast response times and 99.9% network uptime.

Our Residential Network: Contains more than 10M IPs worldwide and growing by the day. Our P2P residential IPs originate directly from end-user devices and provide the utmost IP credibility to carry complex web-crawling projects.

Our Static Residential Network: NetNut’s original network, containing millions of Static IPs.  and based on hundreds of ISP partnerships in over 50 countries. This network enjoys the benefits of Residential IP credibility alongside the ability to hold the IP for as long as you need it.

We’re in the process of developing such an ability. Please follow our blog posts and social media accounts to stay tuned to our latest developments.

 

 

Troubleshooting

To report an issue, provide us with:

  • Code snippets
  • The platform you are using
  • Your programming language
  • Logs and HTTP dumps if available (we request that you remove your trade secrets, including URLs and any other internal information from your code, dumps, and any other information you provide to NetNut)

Email this information together with your issue to support@netnut.io

Encountering a 407 error message means that the client must first authenticate itself with the proxy. Resolving this issue requires adding the requested IPs, which are now refused connection, to the whitelist. For details, Please contact support@netnut.io

The country codes have the standard ISO coding. To select a specific country please change the proxy connection string for example: IP:PORT:USERNAME-(proxy-type=dc/res/stc)-COUNTRY:PASSWORD. More information on our available countries can be found under the “Available Countries” tab on the left-side toolbar in your user dashboard

Yes, NetNut offers US city & state proxy selection.

If you want to exit from the same IP over multiple requests, follow these instructions:
username-cc-country_code-sid-static_number

*Static number can be up to 8 digits.
*The numbers should be chosen randomly and not consecutively.

Advanced code samples are available in your user dashboard, under the “Implementation Guidelines” tab. Make sure to visit our GitHub page as well for useful information, and our integrations page for using NetNut proxies with different tools.

Billing

Our pricing plans are on a month-to-month basis; you may change plans from month to month based on your bandwidth needs.

 

The bandwidth volume for which we bill is the sum of data transmitted to and from the target site: request headers + request data + response headers + response data.

 

In the request-based plans, we charge for successful requests only.

 

Yes, all countries are charged the same rate per GB.

 

 

Under the billing page, select “PayPal” as your payment method. Now you can click the “pay now” button, and you will be redirected automatically to PayPal.

 

Under the billing page click on “Credit card” to complete your transaction.

 

Yes, we send a prepayment billing request to your email which can be completed from the billing page.

NetNut’s packages come with a minimum commitment per month, the higher the monthly commitment the lower the price per GB. For example, the Basic plan for residential IPs is a monthly commitment of $300/month and a $15 price per GB above package (20GB). You can find all our plans at our pricing page.

Every plan has a 30-day duration, which starts once the plan is active.

 

Yes. To save our users $/GB costs, you can purchase multiple plans every month.

 

No. You need to have a Rotating Residential plan in place as well, and vice-versa.

 

We offer plans based either on Bandwidth or Successful Requests.

Yes. We’re offering 3\6\12 month plans. Please contact our sales team for more information.

When you have used 85% of your plan during a billing cycle, you will receive an email notifying you that your plan is about to exceed its balance.
You can purchase a new plan which will automatically activate and adjust the starting date once the old plan has reached the bandwidth limit.

Please note that your account will continue to operate until you have used 100% of your plan balance. Once you have used 100% of your plan’s bandwidth, your plan will be suspended unless another plan is bought in advance. We recommend activating the “auto-renewal” option to keep your plans active and working at all times.

No, we charge either by bandwidth or amount of requests regardless of the target country.

 

We accept PayPal, Credit Card (Visa, Mastercard, Amex), and Wire Transfers.

 

Prior to purchasing a plan, we offer a 7-day trial so you can fully maximize the potential of our proxy network (and making sure we’re a good fit 😉).

Although we do not offer a refund, we are willing to consider a refund request according to the plan’s usage.

No. You’ll need to purchase a Datacenter proxies plan as well to use Datacenter IPs.

 

 

Scraping and Crawling

We allow you to use our service, provided you are using it for legal and legitimate uses and in compliance with our license agreement. It is up to you to make sure that the way you use the service complies with the laws applicable in your country.