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Frequently Asked Questions

Everything you need to know about the product and billing. Missed one of your questions? Reach out to our friendly team, we’re here to help!

Popular Questions

How Can I Activate a Free Trial Account?

To initiate your free trial, take the following actions:

  1. Sign up on our website.
  2. Contact our salesre presentatives through WhatsApp, Telegram, Skype, email, or live chat.
  3. Detail your planned use of our rotating residential proxies, including target domains, specific use case, and bandwidth requirements.

    Once we’ve understood your needs, your free trial for rotating residential proxies will be set up!

 

While other providers are using a peer to peer (P2P) networks, the NetNut service depends on the unique position and location of DiViNetworks’ existing data delivery and network management solutions. DiViNetworks provides services to over 100 ISPs from tens of point of presence (PoPs) around the world. DiViNetworks has created a global proxy technology and network where hundreds of servers are managed by the company and located in different ISPs worldwide. In addition, the network has the ability to manage 100’s of Gbit/sec of network traffic, allowing any customer to access content and data from any web source. The result is a highly secure and scalable managed network with unprecedented availability. DiviNetworks is a world leader in the data delivery network field; with the right architecture on your side, you can achieve a failure rate of less than 1%.

 

We have a network of over 52M IPs with coverage of over 120 GEO locations.

Because your account is not yet activated, in order to activate your account, you need to contact our sales team.

  • Yes, we do support HTTP and socks 5 Protocol
  • No, we do not support UDP protocol

No, all of our plans are measured in GB or per request. We will need to you know the monthly bandwidth you will need.

With every package, you will have access to our entire pool of over 52 M IPs, with the only limitation of the bandwidth and the time limit (30 days).

Our smallest package is 5 GB, starting at $100 (rotating) or $115 (static). 

Our proxies are backend-connected, meaning that you will be able to access hundreds of ports that will be backend-connected to our port.

(IP:PORT:USERNAME-RES-COUNTRY:PASSWORD)

  • If you are planning on using rotating residential proxies, yes, you can.
  • If you are planning on using statc residential, Google won’t work.

Username is selected by you upon registration and is available for changing under the “My Profile” section. You also choose the password upon registration, and it is then encrypted in our system, so no one else can see it. You can access “My Profile” to set a new password in case you’ve forgotten it.

You can access “My Profile” in the dashboard and click on “IP Whitelisting” to whitelist your IP.

Residential Proxies

I’ve finished my 7-days trial. What happens now?

Once the trial period has ended, your Residential permissions will be disabled for usage until you purchase a plan.

Contact our sales for further help.

No. You need to have a Rotating Residential plan in place as well, and vice-versa.

 

No. You’ll need to purchase a Datacenter proxies plan as well to use Datacenter IPs.

Troubleshooting

What information should I send when I report an issue?

To report an issue, provide us with:

  • Code snippets
  • The platform you are using
  • Your programming language
  • Logs and HTTP dumps if available (we request that you remove your trade secrets, including URLs and any other internal information from your code, dumps, and any other information you provide to NetNut)

Email this information together with your issue to support@netnut.io

Encountering a 407 error message means that the client must first authenticate itself with the proxy. Resolving this issue requires adding the requested IPs, which are now refused connection, to the whitelist. For details, Please contact support@netnut.io

 

The country codes have the standard ISO coding. To select a specific country please change the proxy connection string for example: IP:PORT:USERNAME-(proxy-type=dc/res/stc)-COUNTRY:PASSWORD. More information on our available countries can be found under the “Available Countries” tab on the left-side toolbar in your user dashboard

Yes, NetNut offers US city & state proxy selection.

Advanced code samples are available in your user dashboard, under the “Implementation Guidelines” tab. Make sure to visit our GitHub page as well for useful information, and our integrations page for using NetNut proxies with different tools.

 

If you want to exit from the same IP over multiple requests, follow these instructions:
username-cc-country_code-sid-static_number

*Static number can be up to 8 digits.
*The numbers should be chosen randomly and not consecutively.

Billing and Pricing

Can I get a refund?

Prior to purchasing a plan, we offer a 7-day trial so you can fully maximize the potential of our proxy network (and making sure we’re a good fit 😉).

Although we do not offer a refund, we are willing to consider a refund request according to the plan’s usage.

 

We accept PayPal, Credit Card (Visa, Mastercard, Amex), Crypto Currencies, and Wire Transfers.

 

No, we charge either by bandwidth or amount of requests regardless of the target country.

When you have used 85% of your plan during a billing cycle, you will receive an email notifying you that your plan is about to exceed its balance.
You can purchase a new plan which will automatically activate and adjust the starting date once the old plan has reached the bandwidth limit.

Please note that your account will continue to operate until you have used 100% of your plan balance. Once you have used 100% of your plan’s bandwidth, your plan will be suspended unless another plan is bought in advance. We recommend activating the “auto-renewal” option to keep your plans active and working at all times.

UTC +0.

Yes. We’re offering 3\6\12 month plans. Please contact our sales team for more information.

Yes. To save our users $/GB costs, you can purchase multiple plans every month.

NetNut’s packages come with a minimum commitment per month, the higher the monthly commitment the lower the price per GB. For example, the Basic plan for residential IPs is a monthly commitment of $300/month and a $15 price per GB above package (20GB). You can find all our plans at our pricing page.

Under the billing page click on “Credit card” to complete your transaction.

Under the billing page, select “PayPal” as your payment method. Now you can click the “pay now” button, and you will be redirected automatically to PayPal.

 

In the request-based plans, we charge for successful requests only.

The bandwidth volume for which we bill is the sum of data transmitted to and from the target site: request headers + request data + response headers + response data.

 

Our pricing plans are on a month-to-month basis; you may change plans from month to month based on your bandwidth needs.

DC Proxies

How can I use the Datacenter Network?

Our Datacenter proxy plans have a self-service option in which you need to purchase our Datacenter plans to enable Datacenter usage. For more information about high volume plans, please contact our Sales Team.

General INFO:

Why is NetNut faster than other proxy solutions?

NetNut has a built-in smart IP rotation management layer. Each request you make goes to one of our super proxies (load balancing servers), which then provide you with the IP address that is most likely to be available in the requested location. The t proxy allows for an unlimited number of concurrent sessions and has an extremely high success rate. To speed up NetNut use, it is advisable to initiate as many concurrent sessions as required. Using NetNut and the right architecture, you will outperform any other solution.

Block rate is not a reliable indicator of accessibility: there are commercially available tools that help retailers and brands figure out that automated systems are attempting to access their site, and in such cases, allow access but provide misleading information. With NetNut, you get the data a private user gets.