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NetNut FAQ

Overview

How do I set up a NetNut free trial account?

NetNut offers a 7-day free trial. Click here to access our proxies dashboard to request a trial account or send an email to [email protected] for further inquires.

How is NetNut different from other providers?

While other providers are using a peer to peer (P2P) networks, the NetNut service depends on the unique position and location of DiViNetworks’ existing data delivery and network management solutions. DiViNetworks provides services to over 100 ISPs from tens of point of presence (PoPs) around the world. DiViNetworks has created a global proxy technology and network where hundreds of servers are managed by the company and located in different ISPs worldwide. In addition, the network has the ability to manage 100’s of Gbit/sec of network traffic, allowing any customer to access content and data from any web source. The result is a highly secure and scalable managed network with unprecedented availability. DiviNetworks is a world leader in the data delivery network field; with the right architecture on your side, you can achieve a failure rate of less than 1%.

Is there any way that the target website can trace the origin to us?

No, we secure the traffic at the IP level. Traffic to websites originates at residential IP addresses that are not associated with your company or your location. All traffic is also encrypted. You are responsible to secure every other part of your system.

Why is NetNut faster than other proxy solutions?

NetNut has a built-in smart IP rotation management layer. Each request you make goes to one of our super proxies (load balancing servers), which then provide you with the IP address that is most likely to be available in the requested location. The t proxy allows for an unlimited number of concurrent sessions and has an extremely high success rate. To speed up NetNut use, it is advisable to initiate as many concurrent sessions as required. Using NetNut and the right architecture, you will outperform any other solution.

What is the value of using NetNut, if I’m not being blocked by my target websites?

Block rate is not a reliable indicator of accessibility: there are commercially available tools that help retailers and brands figure out that automated systems are attempting to access their site, and in such cases, allow access but provide misleading information. With NetNut, you get the data a private user gets.

Is the communication between relays encrypted?

Yes, for requests to the Super proxy you can use either HTTP or HTTPS. The communication protocol is encrypted by using a proprietary algorithm.

What is the maximum limit (hits per minute) at which requests can be sent through the network?

There are no limitations; we have customers who send more than 30M requests per day.

Getting Started

How do I start using NetNut’s Proxy Network?

Simply Sign up, purchase a plan and start roaming. We do strive to keep our network secure from any misuse. Our Datacenter IPs are available for immediate use, while our Residential IPs require a quick compliance procedure. Please contact our Sales Team to complete your onboarding start using Rotating & Static Residential IPs.

How can I use the Datacenter Network?

Our Datacenter proxy plans have a self-service option in which you need to purchase our Datacenter plans to enable Datacenter usage. For more information about high volume plans, please contact our Sales Team.

How can I use the Rotating Residential or the Static Residential Proxy Networks?

The use of our Residential network is subjected to a quick compliance procedure to ensure that there are no misuses of our network. Please contact our Sales Team to complete your compliance process.

 

Residential Proxies free trial

We are offering a 7-day free trial on our residential network before committing to one of our monthly subscriptions. The use of our Rotating Residential and Static Residential IP networks is subjected to a quick and automatic compliance procedure which will require you to share some details about yourself, your company, and your use case. We do not store any of that data and neither uses it for marketing purposes, it is simply to ensure there are no misuses of our Residential IPs.

Our Residential 7 Day trial is offered to certified companies only. 

If you operate as a Freelancer you can purchase one of our micro plans for testing upon completing the compliance process.

How to set up my trial for NetNut Residential Proxies?

  1. Sign up and verify your Netnut account.
  2. Click the “Activate” button on the Residential\Static Residential icons in the dashboard and complete the online compliance form.
  3. Wait for approval from our compliance officers - you will receive an email notification that will announce your residential proxies permissions have been activated.

I’ve finished my 7-days trial. What happens now?

Once the trial period has ended, your Residential permissions will be disabled for usage until you purchase a plan.

Will I be billed automatically once the trial period has expired?

No - We simply disable the ability to use the Residential IPs until a plan is purchased. We do not make automatic charges unless you activate the “auto-renewal” feature on the payment page when purchasing a plan.

Where can I find my credentials?

Username is selected by you upon registration and is available for changing under the “My Profile” section. You also choose the password upon registration, and it is then encrypted in our system, so no one else can see it. You can access “My Profile” to set a new password in case you’ve forgotten it.

How do I install NetNut’s Chrome extension?

Our Netnut Chrome extension is available in the Chrome Web Store and enables you to access any web page using your NetNut proxies straight from your Chrome browser.

How Can I whitelist my IP?

You can access “My Profile” in the dashboard and click on “IP Whitelisting” to whitelist your IP.

How can I add multiple contacts for email alerts and billing?

Through “My Profile” in the dashboard, you can add an address for Alerts and another one for Billing.

Networks

What kind of networks NetNut is offering?

NetNut offers a variety of proxy networks, with different characteristics for each network.

Our Datacenter Network: Provides a cost-effective solution to save on Per GB costs by optimizing usage while targeting websites with basic security features. We currently offer over 110K Data Center IPs in the US with fast response times and 99.9% network uptime.

Our Residential Network: Contains more than 10M IPs worldwide and growing by the day. Our P2P residential IPs originate directly from end-user devices and provide the utmost IP credibility to carry complex web-crawling projects.

Our Static Residential Network: NetNut’s original network, containing millions of Static IPs.  and based on hundreds of ISP partnerships in over 50 countries. This network enjoys the benefits of Residential IP credibility alongside the ability to hold the IP for as long as you need it.

Do you offer dedicated IPs?

We’re in the process of developing such an ability. Please follow our blog posts and social media accounts to stay tuned to our latest developments.

Troubleshooting

What information should I send when I report an issue?

To report an issue, provide us with:

  • Code snippets
  • The platform you are using
  • Your programming language
  • Logs and HTTP dumps if available (we request that you remove your trade secrets, including URLs and any other internal information from your code, dumps, and any other information you provide to NetNut)

Email this information together with your issue to [email protected]

How do I handle a 407 error message (Proxy authentication required)?

Encountering a 407 error message means that the client must first authenticate itself with the proxy. Resolving this issue requires adding the requested IPs, which are now refused connection, to the whitelist. For details, Please contact [email protected]

How can I select an IP per country?

The country codes have the standard ISO coding. To select a specific country please change the proxy connection string for example:
IP:PORT:USERNAME-(proxy-type=dc/res/stc)-COUNTRY:PASSWORD.

More information on our available countries can be found under the "Available Countries" tab on the left-side toolbar in your user dashboard

Can I select an IP per city?

Yes, NetNut offers US city & state proxy selection.

How do I keep the same IP over different requests?

If you want to exit from the same IP over multiple requests, follow these instructions:
username-cc-country_code-sid-static_number

*Static number can be up to 8 digits.
*The numbers should be chosen randomly and not consecutively.

Where can I find code examples for using NetNut proxies?

Advanced code samples are available in your user dashboard, under the "Implementation Guidelines" tab. Make sure to visit our GitHub page as well for useful information, and our integrations page for using NetNut proxies with different tools.

Billing

Does NetNut offer a monthly subscription?

Our pricing plans are on a month-to-month basis; you may change plans from month to month based on your bandwidth needs.

How is bandwidth calculated?

The bandwidth volume for which we bill is the sum of data transmitted to and from the target site: request headers + request data + response headers + response data.

How request are calculated?

In the request-based plans, we charge for successful requests only.

Is the cost structure the same for all countries?

Yes, all countries are charged the same rate per GB.

Which forms of payment do you accept?

We have an automated billing system that supports payments that were carried out through PayPal or credit card.

How do I register for payment through PayPal?

Under the billing page, select “PayPal” as your payment method. Now you can click the “pay now” button, and you will be redirected automatically to PayPal.

How do I register for payment through credit card?

Under the billing page click on “Credit card” to complete your transaction.

Do I need to log in online to deposit the prepayment funds?

Yes, we send a prepayment billing request to your email which can be completed from the billing page.

What is NetNut pricing model?

NetNut's packages come with a minimum commitment per month, the higher the monthly commitment the lower the price per GB. For example, the Basic plan for residential IPs is a monthly commitment of $300/month and a $15 price per GB above package (20GB). You can find all our plans at our pricing page.

How does your billing cycle work?

Every plan has a 30-day duration, which starts once the plan is active.

Can I have more than one plan at a time?

Yes. To save our users $/GB costs, you can purchase multiple plans every month.

If I bought a Static Residential Proxy plan, can I use Rotating Residential IPs as well?

No. You need to have a Rotating Residential plan in place as well, and vice-versa.

What kind of plans do you offer?

We offer plans based either on Bandwidth or Successful Requests.

Do you offer long-term plans?

Yes. We’re offering 3\6\12 month plans. Please contact our sales team for more information.

What is the time zone used for payment cycles?

UTC +0.

What happens when my usage goes beyond my minimum account commitment?

When you have used 85% of your plan during a billing cycle, you will receive an email notifying you that your plan is about to exceed its balance.
You can purchase a new plan which will automatically activate and adjust the starting date once the old plan has reached the bandwidth limit.

Please note that your account will continue to operate until you have used 100% of your plan balance. Once you have used 100% of your plan’s bandwidth, your plan will be suspended unless another plan is bought in advance. We recommend activating the "auto-renewal" option to keep your plans active and working at all times.

Are there any pricing differences by country?

No, we charge either by bandwidth or amount of requests regardless of the target country.

What are the accepted payment methods?

We accept PayPal, Credit Card (Visa, Mastercard, Amex), and Wire Transfers.

Can I get a refund?

Prior to purchasing a plan, we offer a 7-day trial so you can fully maximize the potential of our proxy network (and making sure we're a good fit 😉).

Although we do not offer a refund, we are willing to consider a refund request according to the plan's usage.

I bought a Residential Proxies plan. Can I use Datacenter IPs as well?

No. You’ll need to purchase a Datacenter proxies plan as well to use Datacenter IPs.

Scraping and Crawling

Are scraping and crawling considered as an acceptable use case?

We allow you to use our service, provided you are using it for legal and legitimate uses and in compliance with our license agreement. It is up to you to make sure that the way you use the service complies with the laws applicable in your country.