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NetNut FAQ

Overview

How do I set up a NetNut free trial account?

NetNut offers a 7-day free trial. Click here to request a trial account, or send an email to sales@netnut.io

How is NetNut different from other providers?

While other providers are using a peer to peer (P2P) networks, the NetNut service depends on the unique position and location of DiViNetworks’ existing data delivery and network management solutions. DiViNetworks provides services to over 100 ISPs from tens of point of presence (PoPs) around the world. DiViNetworks has created a global proxy technology and network where hundreds of servers are managed by the company and located in different ISPs worldwide. In addition, the network has the ability to manage 100’s of Gbit/sec of network traffic, allowing any customer to access content and data from any web source. The result is a highly secure and scalable managed network with unprecedented availability. DiviNetworks is a world leader in the data delivery network field; with the right architecture on your side, you can achieve a failure rate of less than 1%.

Is there any way that the target website can trace the origin to us?

No, we secure the traffic at the IP level. Traffic to websites originates at residential IP addresses that are not associated with your company or your location. All traffic is also encrypted. You are responsible to secure every other part of your system.

Why is NetNut faster than other proxy solutions?

NetNut has a built-in smart IP rotation management layer. Each request you make goes to one of our super proxies (load balancing servers), which then provide you with the IP address that is most likely to be available in the requested location. The t proxy allows for an unlimited number of concurrent sessions and has an extremely high success rate. To speed up NetNut use, it is advisable to initiate as many concurrent sessions as required. Using NetNut and the right architecture, you will outperform any other solution.

What is the value of using NetNut, if I’m not being blocked by my target websites?

Block rate is not a reliable indicator of accessibility: there are commercially available tools that help retailers and brands figure out that automated systems are attempting to access their site, and in such cases, allow access but provide misleading information. With NetNut, you get the data a private user gets.

Is the communication between relays encrypted?

Yes, for requests to the Super proxy you can use either HTTP or HTTPS. The communication protocol is encrypted by using a proprietary algorithm.

What is the maximum limit (hits per minute) at which requests can be sent through the network?

There are no limitations; we have customers who send more than 30M requests per day.

Troubleshooting

What information should I send to Netnut when I report an issue?

To report an issue, provide us with:

  • Code snippets
  • The platform you are using
  • Your programming language
  • Logs and HTTP dumps if available (we request that you remove your trade secrets, including URLs and any other internal information from your code, dumps, and any other information you provide to Netnut)

Email this information together with your issue to support@netnut.io

How do I handle a 407 error message (Proxy authentication required)?

Encountering a 407 error message means that the client must first authenticate itself with the proxy. Resolving this issue requires adding the requested IPs, which are now refused connection, to the whitelist. For details, Please contact support@netnut.io

How can I select an IP per country?

The country codes have the standard ISO coding. To select specific country please change the proxy URL for example: US.netnut.io, FI.netnut.io, etc.

Can I select an IP per city?

We will soon have this feature.

How do I keep the same IP over different requests?

If you want to exit from the same IP over multiple requests, follow these instructions: When entering the proxy URL you must add “-SNumber.

For example, if you wish to exit from US and to use sticky feature you should enter this proxy URL: US-S1.netnut.io.

During the trial period, you will have -S1 (Sticky) server for each country except US and ANY where with US you can select a number between -S1 to -S10,and with ANY you can select a number between -S1 to -S20.

E.G: Any-S17.netnut.io, US-S7.netnut.io

The second change is when inserting the username, you must insert !aNUM

Where NUM is a number. Each number is mapped to a certain IP.

The numbers are 1-256 (e.g: !a200)

Example: curl –proxy us-S1.netnut.io:33128–proxy-user ‘USERNAME!aNUM:YOURPASS’ http://www.google.com

NUM will be between 1 and 256.

In each -S number you will have access to 256 sticky IPs.

Billing

Do you have a pricing plan that includes an unlimited volume of data?

No, our pricing model is based on bandwidth usage. The rate per GB is based on a minimum monthly commitment; the higher the commitment, the lower the rate. You are entitled to a 7-day free trial to evaluate our solution and to determine your expected monthly bandwidth usage.

Do you offer a monthly subscription?

Our pricing plans are on a month-to-month basis; you may change plans from month to month based on your bandwidth needs.

How is bandwidth calculated?

The bandwidth volume for which we bill is the sum of data transmitted to and from the target site: request headers + request data + response headers + response data.

Does the cost structure same for all countries?

Yes, all countries are charged the same rate per GB.

Which forms of payment do you accept?

We have an automated billing system that supports payments that were carried out through PayPal or credit card.

How do I register for payment through PayPal?

Under the billing page, select “PayPal” as your payment method. Now you can click the “pay now” button, and you will be redirected automatically to PayPal.

How do I register for payment through credit card?

Under the billing page click on “Credit card” to complete your transaction.

Do I need to log in online to deposit the prepayment funds?

Yes, we send a prepayment billing request to your email which can be completed from the billing page.

What is NetNut pricing model?

NetNut price model is ‘pay as you go’ with a minimum commitment per month, the higher the monthly commitment the lower the price per GB. For example, the Basic plan for residential IPs is a monthly commitment of $300/month and a $15 price per GB above package (20GB). You can find all our plans at our pricing page.

Crawling

Is crawling an acceptable use case?

We allow you to use our service, provided you are using it for legal and legitimate uses and in compliance with our license agreement. It is up to you to make sure that the way you use the service complies with the laws applicable in your country.

Do you offer a monthly subscription?

The use of a crawler to extract data from a website may be done legally in relevant business relations. Under certain circumstances and in some specific jurisdictions, crawling may be in conflict with applicable regulation or in violation of the particular terms of service of the crawled site. Therefore, prior to engaging in crawling activities of any sort, you should consult with a lawyer authorized to provide legal advice in your particular area, and carefully read the applicable terms of service.

Any additional questions?